We would like to sincerely apologize for the underwhelming experience many of you have had with "Big Cuban™" in online lobbies. We acknowledge and deeply regret that the player did not meet the expectations set by our dedicated community. Please accept our sincere apologies for any disappointment this may have caused.

Our team has been working diligently to address the issues many of you experienced. We will continue to keep you updated on our progress and provide transparent communication regarding the upcoming trial.

Thank you for your support.