NA/EU Officially Serviced Regions
In order to play on the Black Desert Online NA/EU service you must reside within one of the officially serviced regions. To find out additional information on this, please read our «Serviced Regions Post»[www.naeu.playblackdesert.com]

I have an existing account but would like to play through steam.
Unfortunately, it's not possible to migrate your account between platforms (so Web to Steam or vice versa).

My friend has been playing since launch, can I play on the same server as him?
You can play with your friends regardless of their account type (Steam/ Web) - as long as you select the same server region (EU or NA).


Also, as a new player, don’t forget to take advantage of the Olvia servers. You can earn double XP for the first 30 days! Please keep an eye out for ongoing Season events, offering faster character progress and tempting rewards to those with Season Characters!

I wish to change the email associated with my Black Desert Online Account.
If you have created a trial account already, or wish to free up an email from an existing account. You will need to follow these steps:

1. Go to www.naeu.playblackdesert.com
   
2. Login your account.
   
3. Click ‘My Page’ on the website.
   
4. Click Account Details.
   
5. Add Alternative Email.
   
6. Set the secondary email the primary one.
   
7. Delete the "secondary" email from the account details page.

Note: We do not manually change emails under any circumstance.


Are there any differences between the Steam and web versions of Black Desert Online?
No, both versions of the game are identical, but the management of your Pearl Abyss account on the website might be slightly different.


Our Customer Support Website[support.pearlabyss.com] is a valuable resource for answering many of your questions. Please check it out and if you don’t find what you’re looking for, don’t hesitate to contact the Game Masters by sending a ticket using the appropriate category.

My Black Desert Online account has been compromised or I have another issue with my account.
Please contact Customer Support directly by sending a ticket «Account»[support.pearlabyss.com]

I have found a bug.
Please contact Customer Support directly by sending a ticket «Gameplay»[support.pearlabyss.com]

I deleted an item.
Please contact Customer Support directly by sending a ticket «Item»[support.pearlabyss.com]
You can check the Operational Policy[www.naeu.playblackdesert.com] to know more.

I have encountered an in-game problem.
Please contact Customer Support[support.pearlabyss.com] directly by sending a ticket associated with the kind of problem you’re encountering.

I have an awesome idea for the game.
The developers are always keen to hear your feedback. Please head over to the Official Forums.[www.naeu.playblackdesert.com]


Please check the FAQ[support.pearlabyss.com] first and submit a ticket «Technical»[support.pearlabyss.com] if you still need assistance.


I would like to request a refund of the game license.
If you purchased through Steam, please follow the Steam procedure here.

I bought an item with pearls but would like my pearls back.
If you'd like to request a Pearl Refund, please check the Operational Policy[www.naeu.playblackdesert.com] before creating a ticket «Payment»[support.pearlabyss.com].


Official Forums[www.naeu.playblackdesert.com]
Customer Support[support.pearlabyss.com]
Discord[discord.gg]
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Youtube
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