Greetings Adventurers,

Sometimes it can be confusing when you need to contact us for any reason. Check out the list of contact information below for the many ways to reach us, depending on your needs.

Customer Support
Contact Customer Support[support.pearlabyss.com]
If you have a problem with your account, a game bug or a technical issue please submit a Support Ticket and our Customer Support Team will work with you to find a resolution.

Server Connectivity & Lag
While playing if you experience server lag such as non-responsive monsters, delay in loot windows appearing, repeated disconnection, send a ticket «Technical»[support.pearlabyss.com] to the Customer Support Team.

Exploits & Hacks
If you witness a player you believe is using Third Party Software, please submit a report via a ticket «Player Reports»[support.pearlabyss.com] to the Customer Support Team with all evidence you can provide, especially video if possible. You can also send a ticket to report any illicit software you discover and we will review your report and take actions in accordance with our policies.

Steam Forum Moderation Dispute
Navigate to your Community Moderation Messages.
Click on the thread that corresponds to the ban you wish to dispute.
Reply to the thread with your questions, comments, or feedback regarding the ban.
Please do not contact Customer Support with Moderation Disputes.

Game Suspensions & Bans
If you wish to appeal the restrictions placed on your account, you can send a ticket «Account»[support.pearlabyss.com] and request a review of your case.


Kind Regards,
Pearl Abyss Black Desert Service Team.